Who we are
RideIn provides intercity ride booking and related mobility services in Tamil Nadu. RideIn Partner is the driver application used by partner drivers to receive and complete trips. Questions about this policy can be sent to support@rideincabs.com.
What this policy covers
This policy applies to:
- The RideIn website and web booking experience
- The RideIn customer mobile application (when published)
- The RideIn Partner driver mobile application
- Related support channels such as email and phone
Information we collect
Account and contact details
- Mobile number (used for OTP sign-in)
- Name, email, and profile photo when you provide them
- Addresses and emergency contact details for customer profiles
Booking and trip data
- Pickup and drop locations, route, distance, and fare estimates
- Trip status, timestamps, waiting time, and related booking records
- Trip photos such as speedometer images when required for a trip
Driver / RideIn Partner onboarding
- Identity and licensing details (for example Aadhaar, driving licence, PAN)
- Vehicle documents (RC, insurance, permit, fitness certificate where collected)
- Bank or UPI details used for payouts
- Profile photo and documents you upload during verification
- Device information such as device model, OS version, app version, and device ID
- Location while you use the Partner app for trip matching and navigation
How we use information
- Create and secure accounts with OTP verification
- Match customers with drivers and complete bookings
- Verify driver eligibility and vehicle compliance
- Calculate fares, show trip history, and process payouts
- Provide customer support and improve service reliability
- Meet legal, safety, and fraud-prevention requirements
We do not sell personal information.
Location
RideIn Partner may collect precise location while the app is in use so we can offer nearby trips, show driver position during a booking, and support navigation. Location access can be controlled in your device settings. Turning location off may limit core Partner features.
Permissions on mobile devices
Depending on the app and feature, RideIn may request access to:
- Camera or photos — for profile images, documents, or trip evidence
- Storage / files — to upload verification documents
- Location — for trip matching and live trip status
- Notifications — for booking and trip alerts
You can deny or revoke permissions in your device settings.
Sharing
We share information only as needed to run the service, including:
- With the other party to a trip (for example limited name and contact details)
- With infrastructure and messaging providers that help us send OTP SMS or host data
- With map / routing providers when calculating routes and estimates
- When required by law, regulation, or to protect safety and prevent fraud
Retention
We keep account, booking, and verification records for as long as needed to operate the service, resolve disputes, and meet legal obligations. When a RideIn Partner driver requests account deletion, sign-in is blocked immediately and personal account data is scheduled for permanent removal after 30 days, unless a longer hold is required by law or an active investigation.
Your choices
- RideIn Partner drivers can request account deletion at https://business.rideincabs.com/deleteaccountdriver
- Customers can email support@rideincabs.com to ask about access, correction, or deletion of their account information
- You can update profile details in the relevant app or website where available
Security
We use reasonable technical and organisational measures to protect personal data, including encrypted transport (HTTPS) for our services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
RideIn is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can delete it.
Changes
We may update this policy when our products or practices change. The updated version will be posted on this page with a new “Last updated” date.
Contact
RideIn · Puvinan Developers
Email: support@rideincabs.com